2018 Volunteer Training Sessions:
AUGUST 14th and 16th
SEPTEMBER 11th and 13th
OCTOBER 23rd and 25th
NOVEMBER 13th and 15th
DECEMBER 11th and 13th
*Each session is offered from 1:00 PM to 5:00 PM
with additional mentor shifts to complete our training track.
Interested candidates are invited to go to the ‘Volunteer Application‘ section of the website to complete and submit an Application which will come directly to TorchLight Recruitment. Please note that candidates must attend all training dates to qualify to be volunteers with TorchLight.
Your application will be reviewed and you will be contacted via email (phone if preferred) to conduct your telephone interview.
You will be required to offer two work/volunteer-related references and we ask that your references visit our website to complete those forms and submit them back to TorchLight.
When all of your documents are received and you qualify as a TorchLight trainee you will receive an official “Welcome Letter” with all the details you need to attend your first day of training along with the location of the training.
Currently training sessions for the TorchLight takes place on two evenings from 4:00 PM to 8:00 PM and candidates are required to attend both sessions. Following training you will be given an orientation of the agency, our policies and procedures and you will be required to sign up for advance shifts on the lines. All volunteers are asked to commit to four – 4 hour shift per month, for a minimum of one year – and even longer if able!
You will receive an excellent training course in active listening and solution focused conversations as well as CPR++ a module to prepare you for high risk situations with our callers and members.
TorchLight provides both call-in and call-out services – 24/7 – 365 days a year.
The Distress Line – Call-In program is a telephone listening service for people who may find themselves in a lonely place or may be feeling isolated or confused. It is a support service for people who are experiencing distress about their circumstances.
The Call-Out program is open to people who wish to register for the service and to people who are referred by a community agency, a family member or other concerned parties. The ‘member’ must agree to receiving the daily call and will be integrally involved in designing the nature of the daily call which can include:
- Gentle reminders of medications and appointments
- Safety Checks
- Caregiver Support
- … and much more.
The Call-Out program is designed to support individuals in exploring and identifying their personal goals and in taking action.
Your role as a volunteer is essential to the well-being of our callers and members. You will become an integral part of a dedicated team of volunteers who are committed to supporting others and in helping to make a difference in their lives.